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return & exchanges

Please keep on mind that all orders are printed by demand, contact us as soon as possible no more that 12 hours after the purchase if you need to change your size, colour, or any other thing about your new product.

If you are returning products due to the size being too large, note that our shirts are 100% cotton and will shrink up to half a size after successive washes.

In the event of finding a fault with the product or printing, simply inform us of the problem within 12 hours of delivery by email, or by filling out our contact form here and we will advise you of the correct way of returning the order. Depending on the fault and issue with the order, we may request for you to ship the order back to us using a trackable service so as to avoid any further issues or we may send a courier to collect.

Please also supply photos where possible of any issues relating to the product or the print so a better idea of the initial problem will be more apparent.

We do not offer any money refund at the moment, but you can submit a return for an item that you obtained at a discounted price for store credit. Store credit will equate to the value you paid for the discounted item.

Free items will not be included in the store credit.

Our return policy only covers store credit and exchanges NOT money refund.

We allow for change of mind returns as well! You will need to return your item/s to us to be eligible for a store credit. If you have any questions, please send us a email at hello@fullysickbrand.com.

 

Order not delivered

If your item has not arrived within 30 days after having ordered, please contact us for a free replacement order or a store credit. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

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